[WebshopLogic]

Hi,

Please temporary remove all “advanced” content from the tabs (e.g. Google Maps), maybe one of them causes the problem.

Thanks,
Peter Rath
WebshopLogic

[WebshopLogic]

Hi Calila!

Maybe a plugin or theme conflict is in your site.
Try to switch to another theme, and deactivate all other plugins temporary to see if Google CSE works or not without them.

Peter

[WebshopLogic]

Hi,

I looked at your site, the Google Results iframe is displayed, but the content generated by Google is hidden. Please check the settings in https://cse.google.com, and ask Google about this problem.

The look and feel of the searchbox can be differ according to your theme, so you can ask your site designer to apply some css to modify the width of the searchbox.

I hope this information was helpful for you.

Peter Rath
WebshopLogic

[WebshopLogic]

Hi Jim!

We have not experienced this kind of behavior yet. May be there is a plugin or theme conflict on your site.
Please deactivate the other plugins except WooCommerce and try another WooCommerce compatible theme to localize the problem.

If this solve the problem, please let us know which plugin or theme was not compatible to WooCommerce Custom Tabs.

Thanks in advance,
Peter Rath
WebshopLogic

[WebshopLogic]

Dear Ziggy,

On the firs screenshot there is not any tab types defined.
Please add “Tab Types” first: Product Tabs / All Product Tab Types -> Add New.

You can create the predefined tab types here which can be applied for the products.
In most cases you have to enter only the title of the tab, and set the “Use for all products” checkbox. In this case this tab type can be applied for all products, you have to enter the content of the tabs on the product editor page.

If you need “selective” tab types, that are not common for all product types, then clear “Use for all products” checkbox, and select the appropriate product category on the right.
(So it is on that screen that appears when you click on Add New button described above.)

After you have defined your tab types, go to the product editor pages, and enter the content of the tabs.

I hope this explanation is helpful for you.
Please follow the screenshots here, this may also help to set your tabs:
http://webshoplogic.com/product/woocommerce-custom-tabs-pro-plugin/#tab-faq

If you have more question, please do not hesitate to contact us.

Peter

• This reply was modified 9 years, 11 months ago by WebshopLogic.

[WebshopLogic]

Hi Ziggy!

WooCommerce Custom Tabs uses the same product categories which is set in WooCommerce, in the “Product Categories” metabox (checkboxes).
These categories can be set in Products / Category menu in WP Admin area (maybe you called this menu as “folder”.

So if you record your categories in Products / Category menu of WooCommerce, then these categories can be selected in Product Tabs / All Product Tab Types menu of WooCommerce Custom Tabs plugin. Please check if “All Product Categories” tab is selected in “Product Categories” metabox, to display all categories.

I hope this information is helpful for you.

Peter Rath
WebshopLogic

[WebshopLogic]

Hi,

We have fixed the problem.
Please download and install the new v1.2.0 version, the old plugin files can be overwritten.

We are apologize for the inconvenience.

Peter Rath
WebshopLogic

[WebshopLogic]

Hi,

We have found the reason of the problem, and fixed it.
Please download and install the new v1.2.0 version, the old plugin files can be overwritten.

We are apologize for the inconvenience.

Peter

[WebshopLogic]

Hi,

Are you sure that the wri-pro.php file is the original file without any modification, and this file begins with <?php? The error message says, that something is written in the first line of wri-pro.php.

Please download the plugin again, delete the whole directory of the plugin, and install it again.

I hope, this will solve the problem.

Tanks,
Peter Rath
WebshopLogic

• This reply was modified 9 years, 11 months ago by WebshopLogic.

[WebshopLogic]

I have just seen that you find the solution while I answered.
I’m happy to managed to find the solution.

[WebshopLogic]

Hi Joe,

Here are the answers:

1) Define a tab type in “Product Tabs” menu, set “Use for all products” checkbox. If your return policy are the same for all of your product, then you can set the content of it in “Default Content” field of the tab type (and you can leave the tab content field empty on the individual product editor pages)

2) Define another tab type in “Product Tabs” menu, CLEAR “Use for all products” checkbox. You can choose if you set a Default content in the “Product Tabs” menu, or you set different content for every product on the product edit pages.

3) Create a tab type for it, Default content field of this tab type must be empty, and enter content for this tab only for the specific products (e.g. for product 123). Then this tab will not be displayed in case of other product (just for product 123). Please check if “Hide empty tabs” checkbox is set on the settings page.
You can set a general name for this tab (e.g Special Tab), and you can override this name individually for each product (if you use it for more products), if you enter a custom tab name into Your Tab Custom Title field on the product editor page (e.g. Special Tab Custom Title field).

If you have more questions, do not hesitate to contact us.

Peter

[WebshopLogic]

Thanks this really impressive video!

This plugin can handle predefined tab types. You have to define tab types first, in the “Product tabs” menu. It can be specified here if a tab type is applied for all kind of products, or only for products of selected product categories.

When you go into product editor page, you will find fields for all predefined tabs. You cannot create new tabs on product editor page, only the predefined tab content fields can be used, by entering content into them.

According to the video, you have not got any Product tab defined, that is why you cannot find any tab content editor field on the product editor page.

So this is the normal functionality. If you create one or more tabs in “Product tabs” menu, you can use them in product editor page.

I hope this is useful for you.

Peter

[WebshopLogic]

Hi Joe,

I do not understand exactly what does it mean: “The settings page was there but the are no links in the admin”. What kind of links do you think?
On the product settings page there is not any links, just 3 checkboxes and 2 input fields, like on this screenshot:
http://webshoplogic.com/wp-content/uploads/2014/01/WooCommerce_Custom_Tabs_Pro_Option_Page.png

Do you have this settings page, that is available in Settings / Woocommerce Custom Tabs menu?

You have one more menu: Product Tabs, that is on this screenshot: http://webshoplogic.com/wp-content/uploads/2013/12/WooCommerce_Custom_Tabs_Pro_Multiple_custom_tab_types_admin_list.png

Do you see this menu, and this page?

It may help us, if you send us a screenshot about the problem.

Thanks in advance.
Peter

[WebshopLogic]

Hi Joe!

Thank you for your purchase.

Are you sure that you deactivated the other version of the plugin (the Lite version, or an earlier type of PRO version?).

Please check it according to the documentation about installation:
http://webshoplogic.com/product/woocommerce-custom-tabs-pro-plugin/#tab-installation

Best Regards,

Peter Rath
WebshopLogic

• This reply was modified 10 years ago by WebshopLogic.

[WebshopLogic]

Hi Felix!

Unfortunately I do not know what is the problem.

In our servers it works properly. The widget should be displayed as it is on the attached screenshot.
Maybe there is a plugin collusion in your environment. Please deactivate temporarily the other plugins and check if the widget is shown.

Peter

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