[WebshopLogic]

Hi Renee,

Thank you for you purchase.
This plugin can handle sub-categories.

Let’s say you have these settings:

PRODUCT CATEGORIES:
– Product Cat 1
— Product Cat 11 (sub category of Product Cat 1)
— Product Cat 12 (sub category of Product Cat 1)
– Product Car 2

PRODUCTS:
– Product A (matched to Product Cat 11)
– Product B (matched to Product Cat 12)

TAB TYPES:
– Tab 11 (matched to Product Cat 11, and Use for all products checkbox is cleared)
– Tab 12 (matched to Product Cat 12, and Use for all products checkbox is cleared)

If you edit Product A in Product Editor, you will have an edit box for Tab 11 (and not for Tab 12). On front-end product page you will see only Tab11.
And editing Product B, you will have an edit box for Tab 12 (but not for Tab 11). On front-end product page you will see only Tab 12.

Please try to set these settings, it has to be work. I have tested it successfully in our test environment.

I hope this is useful for solve the problem.

Best Regards,
Peter Rath
WebshopLogic

[WebshopLogic]

Hi,

According to standard WooCommerce functionality the description of the product is displayed on the “Description” tab (this is the first tab).

I can see that Divi theme also displays product description on a “Description” tab: https://www.elegantthemes.com/blog/divi-resources/divi-plugin-highlight-divi-commerce (3rd screenshot)

Our plugin has no effect on description tab, thus you may use some special settings or 3rd party plugin that hide “Description” tab on the screenshot that you attached.

Best Regards,
Peter Rath
WebshopLogic

[WebshopLogic]

Dear Shermancheun,

This plugin just display Google Search box and Search results on your WP site, but does not perform search task. The search is always done by Google, this plugin has not any effect on search results.
The plugin has not got SEO functionality, because there are a lot of very good WordPress plugins for SEO, and Google Custom Search will take into account SEO settings made by these plugins.
For further information you can ask Google, about how Google Custom Search Engine works.

Peter Rath
WebshopLogic

[WebshopLogic]

Please send it to info@webshoplogic.com.

[WebshopLogic]

Hi,

Unfortunately we could not examine this problem yet on your site, because the problem “disappeared”.
First I wanted to see the original content of the page without the plugin, that is why I deactivated. Then I activate again, and I could not see the problem.
I do not know the reason, because we have not got possibility to debug it yet. Probably there is any conflict with something on your site.

We have not realized this kind of problem yet, and have not got any support ticket about similar problem. That is why I suppose this is a kind of local problem on this site.

Please let us know if the problem occurs again.

Peter

[WebshopLogic]

Hi,

We can see it ourselves, if you create a test server, on which we can see the problem and can change any settings and ensure us ftp access to be able to debug the problem.

Is it possible?

Peter

[WebshopLogic]

Hi Moe,

I started to find the reason of the problem on Friday and I continue it now.
Today I realized that the earlier missing elements are displayed now (please find the attached screenshot).

Have you changed anything since Friday that resolved the problem?

I have not done anything (except deactivate and activate the plugin, and add a “WP Related Items” widget to your Right Sidebar, to get a similar result to your attached screenshot.)

If I have to do anything else to continue to resolve this issue, please let us know.

Peter

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[WebshopLogic]

Ok, I have it, thanks.
(I was in /roor directory in default, and I try to find in it.)

[WebshopLogic]

Hi Moe,

Thank you for the testing server, now I understand and see the problem exactly.
I login to sftp, but I cannot find the wordpress directory. I need this to be able to insert log lines into the plugin and see the log file.

Thanks,
Peter

[WebshopLogic]

Hi,

I read your first post again carefully, and if I understand well, the problem is that on single post pages the mentioned element (widgets, sidebar, footer and side margin) disappears when WRI plugin is active. Is it right?

On the given page link I can see the same header, footer, sidebar/widgets, margins than the category page. (The only difference is the breadcrumbs section, that is why I supposed earlier that was the problem).
To find the problem, we have to reproduce it. In my test site I have tested the home page, a category page and a single post page, looking the whole pages before WRI was installed, and after it.
There was everything right, see the attached before/after screenshots.
I cannot see the difference on the link you have given.

Can you please explain it again what the exact problem is? It would be great if you can attach exact screenshots about it.
Please help how I can reproduce it on an empty test Layers environment. Exactly what kind of widgets and footers has to apply?

None of our other users reported this kind of problem yet, so I suppose it is a specific problem, that is why we have to know how it can be reproduced.

Thanks,
Peter

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[WebshopLogic]

Hi,

I spent some hours to find the reason of this problem.

I have inactivated our plugin and deleted wri_template folder from the Layers theme folder, but the header-page-title.php partial template of Layers theme does not displayed on post pages.
I have tried to debug the problem, but I cannot find any problem in our plugin that causes this problem.

At the end, I have created a brand new WordPress 4.7.1 environment, and install Layers 1.6.5. without WP Related Items and WooCommerce and any other plugins.
I tried to find any customization possibilities in Layers for switching on/off this header title and breadcrumbs section, but I cannot find any settings, thus I leaved the default settings of the theme.

I have created some posts, but the header page title with the breadcrumbs did not appear in the post pages in my new WP environment.

Please help me what I have to do to appear this section in my new WP environment. Then if Layers displays this section in this simple environment, we can install WP Related Items and see if the plugin has any effect on this Layers section.

Peter

[WebshopLogic]

Hi,

If you updating plugins, it is possible that there is any plugin conflict with one of the new versions of the updated plugins.

I suppose you, that temporarily deactivate all of your updated plugins or all of your plugins except WooCommerce and WooCommerce Custom tabs, and check whether the problem is disappear.

If so, please activate the plugins step by step, and check the tab after each activation.

This way you can find which plugin conflicts with WooCommerce Custom Tabs.

You can also try temporarily switch to another theme, if you updated your theme.

Please let us know what is the result of this procedure, and if you find any plugin or theme that is in conflict with our plugin.

Thanks,
Peter

[WebshopLogic]

Hi,

The plugin is compatible with WP 4.7 and WC 2.4.12.

Unfortunately we have not got enough information to tell you what is the problem.

Please answer the following questions:

What did you do when the tabs are disappeared?
Did you upgrade WP or one of your plugin? Did you changed any setting, or install any new plugin?
There should be a reason of this change.

Is Product Tabs menu displayed in WP Admin area?
If you edit a product, can you see the editor fields of tabs? Are they contain any content?

Please check all of your settings.

Peter Rath
WebshopLogic

[WebshopLogic]

Hi,

We have not experienced this kind of problem yet.

The plugin is tested on WP 4.7

I have also tested the plugin with LAYERS theme, it works properly. Please find the attached screenshot. The section that contains the bread-crumbs is appeared, that is missing on your site.

Maybe you have applied a design setting that is conflict with our plugin.

Please try to switch off displaying related items on bottom of your page or in widget section to find out whether the problem disappeared.

We can test this problem if we can simply set the same bread-crumbs section in our own test site. If it is possible, please let us know how can we set the area that is missing on your page.

Thanks,
Peter Rath
WebshopLogic

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[WebshopLogic]

It seems to be that the plugin is not activated. There is not any custom tab displayed, and I cannot find the javascript that the plugin load on your site.

Please check if the plugin active.

Please also clear your browser cache after upgrading to the new version.

[Author]

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