[WebshopLogic]

Hi,

I saw that version, when the plugin is inactive.
Please activate the plugin, to see the “0 px” size form problem.

Thanks,
Peter

[WebshopLogic]

Hi,

One more thing.
You wrote that before installing this plugin, this behavior was not occurred.

Have you tried it on a standard WooCommerce tab (e. g. Description tab) before installing our plugin?

If not, please inactivate our plugin, and insert this form to the standard Description tab of WooCommerce, whether the problem occurs without our plugin or not. Please send a screenshot about it.

Please also send the URL of your site where the original problem can be seen (according to our previous post).

Thanks in advance.

Peter Rath
WebshopLogic

[WebshopLogic]

Hi,

This seems to be some kind of css conflict.
Which plugin do you use to include this form into the tab?

We have to see this page and it’s html source and css to examine this problem.
Can you send us a URL where we can see this page?

Thanks,
Peter

[WebshopLogic]

Hi Marta!

We would like to solve the problem, but do not understand exactly what the problem is.
What does it mean: “We have included a form input Product Tabs but leave us size 0px.”?

Which form do you include? What size is 0 px?

What does it mean: “This does not happen but your plugin installed.”?

Can you send us more exact description or an URL or screenshot, where the problem can be seen?

Thanks in advance! I hope after clarification of the problem we can solve it.

Peter Rath
WebshopLogic

[WebshopLogic]

Hi Daniel!

We do not realize this kind of problems.
Please give us your site URL, where we can see this behavior.

Thanks,
Peter

[WebshopLogic]

Hi,

Thank you for let us know this behavior.
The cause of the problem was that the anchor links are handled differently by the browsers depending on if the links are on the same page than the anchor. (If a link is on the same page than the anchor, then the page is not reloaded.)
So different solution is needed for this two cases.
We have implement this, in v1.0.14 version. It is available under MY ACCOUNT menu in webshoplogic.com

Please let us know if you need some more refinement to make the perfect solution.

Peter

[WebshopLogic]

Hi,

In WooCommerce Custom Tabs v1.0.13 this function is available from now, you can download this version from “MY ACCOUNT” menu in webshoplogic.com.

What is the format of the anchor links?
The format of the link to a product tab:
http://mysite.com/product/my-product/#tab-my-content
or
http://mysite.com/product/my-product/#tab-my-content&noscroll

Both format select the appropriate tab. If you are using &noscroll option (or other parameter after the anchor), the top of the page will be displayed, otherwise the browser will scroll down to the anchor (if there is nothing after the anchor).

How do you know the name of the anchor?
WooCommerce standard anchor names should be use in the end of the URL. The browser display them on the bottom, if you move the mouse over the appropriate tab. You should apply the part of the URL after the # mark. (e.g. #tab-my-content or #tab-faq)

Two live examples:
http://webshoplogic.com/product/woocommerce-custom-tabs-pro-plugin/#tab-faq
http://webshoplogic.com/product/woocommerce-custom-tabs-pro-plugin/#tab-faq&noscroll

We hope this is a useful function.

Peter

[WebshopLogic]

Hi Paul and Alessio!

I could not find any solution on the web, but we will build this function in our WooCommerce Custom Tabs plugin.

It will be available in some days, we will let you know when the new version is ready.

Peter

[WebshopLogic]

Hi Bartek,

We managed to solve the problem.
You can download the new v1.0.12 version.

Thank you for your patience and apologize for the inconvenience.

Best Regards,
Peter

[WebshopLogic]

Hi Bartek,

Thank you for the html source code, we got it today.
I have tried in several environment using the same tab type names and settings that we can see in the html file, that works perfectly, so we have no idea what is the exact problem.

We have found several posts about similar WordPress metadata saving problem, where the reason was a plugin collusion.

We have the following possibilities:
-Try to deactivate other plugins, to find out if there are plugin collusion or not (it would be great to found the problem this way).
-Give as access to your system, thus we can see the problem in greater detail.

Please let us know what is your choice.

Peter

(There is one more thread about a very similar problem:
http://webshoplogic.com/forums/topic/cant-get-any-version-to-work-reliably/)

[WebshopLogic]

It is a WordPress related performance problem in category (taxonomy) search.
We use a workaround in v1.0.11, it is fixed the error 500 problem on July 31, 2014.

More details:

Hello Borislav,

We are glad that managed to solve this problem.

You can post your review here:
http://wordpress.org/support/view/plugin-reviews/woocommerce-custom-tabs

We appreciate your positive feedback in advance.

Peter

—–Original Message—–
Sent: Sunday, August 03, 2014 12:18 AM
To: info@webshoplogic.com
Subject: RE: [WebshopLogic – WordPress and WooCommerce plugins] Plugin causes server error 500

Hello, Peter

I just wanted to be sure it ‘s ok.

It’s working fine now and I ‘m really happy and thankful.

http://produkti.revita.bg/

Where could I post a positive review about you ? :)

– – –
Borislav

> ——-Original Message——-
> From: info@webshoplogic.com
> Subject: RE: [WebshopLogic – WordPress and WooCommerce plugins] Plugin causes server error 500
> Sent: 02 Aug ’14 22:45
>
> Hi Borislav!
>
> Have you tested the new release yet?
> Is this solved the problem?
>
> Please let me know the result.
>
> Thanks,
> Peter
>
> —–Original Message—–
> Sent: Thursday, July 31, 2014 11:40 PM
> To: info@webshoplogic.com
> Subject: RE: [WebshopLogic – WordPress and WooCommerce plugins] Plugin
> causes server error 500
>
> Wow
>
> you are just great :)
>
> I’ll test it tomorrow morning
> and I ‘ll let you know.
>
> Thank you so much!!!!!!!!
>
>
> – – –
> Borislav
>
>
> > ——-Original Message——-
> > From: info@webshoplogic.com
> > Subject: RE: [WebshopLogic – WordPress and WooCommerce plugins]
> Plugin causes server error 500
> > Sent: 31 Jul ’14 23:36
> >
> > Hi,
> >
> > We have made the workaround.
> > Please try if the attached version is solve the problem, and let us know
> the
> > result of it.
> >
> > Thanks,
> > Peter
> >
> > —–Original Message—–
> > Sent: Thursday, July 31, 2014 10:19 PM
> > To: info@webshoplogic.com
> > Subject: RE: [WebshopLogic – WordPress and WooCommerce plugins]
> Plugin
> > causes server error 500
> >
> > Thank you.
> >
> > I’m awaiting.
> >
> >
> >
> >
> > – – –
> > Borislav
> >
> >
> > > ——-Original Message——-
> > > From: info@webshoplogic.com
> > > Subject: RE: [WebshopLogic – WordPress and WooCommerce plugins]
> > Plugin causes server error 500
> > > Sent: 31 Jul ’14 21:58
> > >
> > > Hi Borislav!
> > >
> > > Thank you for this information, we can found the reason of the
> problem.
> > > It is a WordPress related performance problem in category (taxonomy)
> > search.
> > >
> > > It seems to be we can use a workaround in the plugin to eliminate this
> > problem.
> > > A new release will be issued in 2-3 days. We will inform you when we
> > managed to make this.
> > >
> > > We apologize for the inconvenience.
> > >
> > > Regards,
> > > Peter
> > >
> > >
> > > —–Original Message—–
> > > Sent: Thursday, July 31, 2014 12:17 PM
> > > To: info@webshoplogic.com
> > > Subject: Re: [WebshopLogic – WordPress and WooCommerce plugins]
> > Plugin causes server error 500
> > >
> > > From: Borislav Arapchev
> > > Subject: Re: [WebshopLogic – WordPress and WooCommerce plugins]
> > Plugin causes server error 500
> > >
> > > Message Body:
> > > Hello.
> > >
> > > Thank you for your quick reply.
> > >
> > > I talked with the hosting support and they said this –
> > >
> > > ———————————-
> > > Thank you for your information.
> > > We activated the plugin but the problem appears again – we noticed
> > that this SQL query is loading over 166 seconds when the Custom tab
> plugin
> > is active –

[WebshopLogic]

Hello,

Unfortunately we have not got any email from you.
Please send it one more time. Our e-mail address is info@webshoplogic.com
(Or you can attach files here into this support forum, as the screenshots that you sent earlier.)

Thanks,
Peter

[WebshopLogic]

Hi Bartek,

I have not got the e-mail yet.
The html source of the product edit page is necessary to solve the problem.

Thanks,
Peter

[WebshopLogic]

One more question: If you save your product data on the product editor page, the “KOLORY tab content” field became empty?

[WebshopLogic]

Hi Bartek!

Please send us the html source of the product edit page inside wp-admin, so the html source of the first attached page. If you do not know how to do this, please let us know what browser do you use, and we will help you in it.
We have to see this html source to solve the problem.

Thanks,
Peter

[Author]

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