Plugin causes server error 500

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  • #909

    Borislav

    Participant

    Hello.
    The plugin worked fine 1 or 2 hours and after that the web-site started to returns server error 500.

    From the hosting support said that plugin tries to load some unavailable resources from outside the site.

    Please, help.

    /Now they rename it to wp-content/plugins/woocommerce-custom-tabs2 so the web -site to work/.

    Thank you in advance.

    #914

    WebshopLogic

    Keymaster

    Hello Borislav,

    We have never experienced and other users have not notices this type of problem yet, so it is a unique problem. We try to find the reason of it, please do the followings:

    Can you send us more information about your hosting support said?
    -What outside resource try the plugin load and from where?
    -It is sure that the cause of the problem is an unavailable outside resource? Your hosting provider find a server log item about it? Please send this server logs to us.
    -Which version of the plugin do you use?

    It is strange that the problem occurs after 1 or 2 hours.
    If you re-enable the plugin, the problem occurs again?

    Please also ensure, that there are not corrupt .htaccess file in your server, and there is enough free memory, and the memory limit is high enough to run the entyre system.

    Please answer these questions, and try to do and check the things described above.

    Let us know the results of them.

    Thank you in advance.

    Best Regards,
    Peter Rath
    WebshopLogic

    #1048

    WebshopLogic

    Keymaster

    It is a WordPress related performance problem in category (taxonomy) search.
    We use a workaround in v1.0.11, it is fixed the error 500 problem on July 31, 2014.

    More details:

    Hello Borislav,

    We are glad that managed to solve this problem.

    You can post your review here:
    http://wordpress.org/support/view/plugin-reviews/woocommerce-custom-tabs

    We appreciate your positive feedback in advance.

    Peter

    —–Original Message—–
    Sent: Sunday, August 03, 2014 12:18 AM
    To: info@webshoplogic.com
    Subject: RE: [WebshopLogic – WordPress and WooCommerce plugins] Plugin causes server error 500

    Hello, Peter

    I just wanted to be sure it ‘s ok.

    It’s working fine now and I ‘m really happy and thankful.

    http://produkti.revita.bg/

    Where could I post a positive review about you ? :)

    – – –
    Borislav

    > ——-Original Message——-
    > From: info@webshoplogic.com
    > Subject: RE: [WebshopLogic – WordPress and WooCommerce plugins] Plugin causes server error 500
    > Sent: 02 Aug ’14 22:45
    >
    > Hi Borislav!
    >
    > Have you tested the new release yet?
    > Is this solved the problem?
    >
    > Please let me know the result.
    >
    > Thanks,
    > Peter
    >
    > —–Original Message—–
    > Sent: Thursday, July 31, 2014 11:40 PM
    > To: info@webshoplogic.com
    > Subject: RE: [WebshopLogic – WordPress and WooCommerce plugins] Plugin
    > causes server error 500
    >
    > Wow
    >
    > you are just great :)
    >
    > I’ll test it tomorrow morning
    > and I ‘ll let you know.
    >
    > Thank you so much!!!!!!!!
    >
    >
    > – – –
    > Borislav
    >
    >
    > > ——-Original Message——-
    > > From: info@webshoplogic.com
    > > Subject: RE: [WebshopLogic – WordPress and WooCommerce plugins]
    > Plugin causes server error 500
    > > Sent: 31 Jul ’14 23:36
    > >
    > > Hi,
    > >
    > > We have made the workaround.
    > > Please try if the attached version is solve the problem, and let us know
    > the
    > > result of it.
    > >
    > > Thanks,
    > > Peter
    > >
    > > —–Original Message—–
    > > Sent: Thursday, July 31, 2014 10:19 PM
    > > To: info@webshoplogic.com
    > > Subject: RE: [WebshopLogic – WordPress and WooCommerce plugins]
    > Plugin
    > > causes server error 500
    > >
    > > Thank you.
    > >
    > > I’m awaiting.
    > >
    > >
    > >
    > >
    > > – – –
    > > Borislav
    > >
    > >
    > > > ——-Original Message——-
    > > > From: info@webshoplogic.com
    > > > Subject: RE: [WebshopLogic – WordPress and WooCommerce plugins]
    > > Plugin causes server error 500
    > > > Sent: 31 Jul ’14 21:58
    > > >
    > > > Hi Borislav!
    > > >
    > > > Thank you for this information, we can found the reason of the
    > problem.
    > > > It is a WordPress related performance problem in category (taxonomy)
    > > search.
    > > >
    > > > It seems to be we can use a workaround in the plugin to eliminate this
    > > problem.
    > > > A new release will be issued in 2-3 days. We will inform you when we
    > > managed to make this.
    > > >
    > > > We apologize for the inconvenience.
    > > >
    > > > Regards,
    > > > Peter
    > > >
    > > >
    > > > —–Original Message—–
    > > > Sent: Thursday, July 31, 2014 12:17 PM
    > > > To: info@webshoplogic.com
    > > > Subject: Re: [WebshopLogic – WordPress and WooCommerce plugins]
    > > Plugin causes server error 500
    > > >
    > > > From: Borislav Arapchev
    > > > Subject: Re: [WebshopLogic – WordPress and WooCommerce plugins]
    > > Plugin causes server error 500
    > > >
    > > > Message Body:
    > > > Hello.
    > > >
    > > > Thank you for your quick reply.
    > > >
    > > > I talked with the hosting support and they said this –
    > > >
    > > > ———————————-
    > > > Thank you for your information.
    > > > We activated the plugin but the problem appears again – we noticed
    > > that this SQL query is loading over 166 seconds when the Custom tab
    > plugin
    > > is active –

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