Very slow tab content loading

[James]

my site is using the tabs plugin here:
http://germanlightproducts.com/products/glp/atom-series/x4-atom-white/

For some reason it seem that every time a user clicks on a tab, it takes a good 7 ti 10 seconds to go to that tabs content, it used to be instantaneous. Ive tried to use a cache plugin, Ive tried to make sure I have the latest version and Ive tried disabling other plugins. Have others encountered this issue before?

• This topic was modified 4 years, 10 months ago by WebshopLogic.

[David]

I’m currently experiencing the same issue and it definitely seems to be the plugin. I just updated our site to WC 2.6 and prior to that we had no issues. It seems to only have happened since the latest WC update. We use WP Rocket for caching and it still happens even with caching. Gotta imagine WC changed how tabs get hooked in or something that is causing some issues with the tabs plugin. Any fix for this planned?

[WebshopLogic]

Thank you for let us know this problem.
There is a JavaScript conflict with WC 2.6.
We try to solve it, and issue a new release soon.

[WebshopLogic]

The problem is fixed in version 1.0.20 of Woocommerce Custom Tabs PRO.

[David]

That’s great to hear. When will the update be released?

[WebshopLogic]

The fixed version has been issued.
You can use the “update now” link in the “Installed Plugins” menu of your WP Admin area if your plugin license key is activated, or you can download the new version from “My Account” menu of webshoplogic.com

[Mark]

Hi, I have just upgraded to version 1.0.21 and the tabs are still very slow, I am using WC 2.6.1, Thanks

[WebshopLogic]

Hi Mark,

Sorry for the late answer, but unfortunately we miss this post.

If the problem still exists, can you give us the url of your site to see the problem?

Thanks,
Peter

[Giamile]

Hi i have the same problem in this site
e89.it

version plugin Versione 1.0.18 PRO

Thanks

[WebshopLogic]

Hi,

The problem is solved in v1.0.20.
If you use v1.0.18, please upgrade it. You can download the last version in My Account menu of webshoplogic.com

Thanks,
Peter

[Dominique]

Very slow for me two with WP 4.6.1, WC 2.6.4 and your version 1.0.21…

Any solution? I have tested the lite version 1.8 and all works good but I need the pro version.

BR

[WebshopLogic]

Hi Dominique

Please send us your site url, where we can see the problem.

Thanks,
Peter Rath
WebshopLogic

[Edmondo]

Hi all,
I’m still experiencing this issue with:
WP: 4.6.1
WC: 2.6.4
WCT PRO: 1.0.21

here you can find a page with the issue.
http://www.innviaggithailandia.com/shop/bali-indonesia/bali-classica/

There is a script timeout.
Can you please help solving that?

• This reply was modified 4 years, 6 months ago by WebshopLogic.

[WebshopLogic]

Hi,

On your site there is a custom tab template, and this does not contain all of the standard WooCommerce html classes.
We modified the plugin not to be sensitive to this.

Please update to version 1.0.22, and check if the issue is solved.
(The new version can be downloaded from My Account menu of webshoplogic.com)

Thanks,
Peter Rath
WebshopLogic

[Author]

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