23/06/2016 at 19:41Participant
I was originally having problems with the tab load times being slow, now that the update has been installed, only the main tab overview is visible and no others show on the product pages. Ive disabled all other plugins and that did not fix the problem.
after uploading the previous version 1.0.18 and the tabs are back24/06/2016 at 07:39
We do not experienced this problem on our test sites, the latest 1.0.20 version works without any problem with the latest WC version.
Please make it possible to see the problem.
Thanks.24/06/2016 at 13:58Participant
please tell me how I can securely give you log in information26/06/2016 at 19:00
I do not need log in information, because the problem can be seen on front-end of your website. At this moment the problem cannot be seen, as you said you have installed an earlier version.
But if you want to send login information, please send it to firstname.lastname@example.org/06/2016 at 20:23
At this problem the problem is disappeared according to private e-mail messages.01/07/2016 at 14:27Participant
Sorry for reopening this thread.
I encountered the same problem while updating. I upgraded from V1.0.18 PRO to V1.0.21 PRO and all the tabs in the products were gone. Also the fields in edit product were missing.
Thanks for the help01/07/2016 at 18:57
Can we see the problem on your site?
This would be help to localize the problem.
Peter01/07/2016 at 20:22Participant
thanks for the fast reply. I created a showcase site
If you want to see, how it looks like on the normal site, simply remove the subdomain. I don’t want to spam links for your and our google ranking.
I found something else: even if I update, the Version number stays at 1.0.18.
01/07/2016 at 21:34
- This reply was modified 4 years, 9 months ago by WebshopLogic.
Thanks for the showcase, and the information about 1.0.18 version number.
I suppose that the Lite version from WordPress.org is installed and overwrite the Pro version, that is why the tabs that is supported in PRO version are disappeared.
We have made a new 1.0.21 version, in which the plugin directory, the mail plugin filename and plugin name are renamed, containing the “pro” postfix.
This prevents that the pro plugin is overwritten by the lite version.
Please delete your whole WooCommerce Custom Tab plugin directory, and install the new one.
It can be downloaded from My Account menu of webshoplogic.com site.
The name of the download file is “woocommerce-custom-tabs_pro_v1_0_21_PR.zip”
I hope this solve the problem.
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