License Key wont reactivate

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  • #11580

    Richard Tolley


    I deactivated Custom Pro Tabs as a part of some plugin debugging. When I reactivated the plugin I ghet the following message when trying to reactivate the plugin.

    ‘Connection failed to the License Key API server. Try again later. There may be a problem on your server preventing outgoing requests, or the store is blocking your request to activate the plugin.”


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    Please download the latest version of the plugin from the My Account menu and Downloads submenu on and upload it to your site manually.

    Then deactivate the plugin and activate it again (not the license, but the plug-in).

    Then please deactivate the license and activate it again (this time the license, not the plugin).

    This reactivation usually helps, please try it first.
    However, I see that the error message indicates some connection problem. It is possible that the hosting provider restricts WordPress from making external calls, using special configuration or old versions (e.g. SSL, cURL). If the problem persists, ask your hosting provider why your WP site cannot make an external API call over a secure channel.

    Peter Rath

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