Can not activate my purchased version

Home Page Forums WooCommerce Custom Tabs Can not activate my purchased version

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author

    Posts

  • #9929

    m.baumert

    Participant

    I can not activate my purchased version with the key and the mail address.

    The error message is:
    invalid request

    #9972

    support6

    Participant

    I am having the same problem

    Attachments:

    You must be logged in to view attached files.

    #10063

    WebshopLogic

    Keymaster

    We already responded by email when you asked it, but we post the answer here as well now.

    Please deactivate the plugin, and activate it again (not the license but the plugin itself in the plugins menu in WordPress admin).
    Then please try to activate the license again.

    If this does not solve the problem, we need more information: Please set the „Show License Activation Detailed Technical Information” checkbox in Settings / WooCommerce Custom Tabs menu.
    After this, try activating the license again.
    Right after the activation, you will find an „Activation technical information” section at the bottom of the activation page. Please copy the displayed information into an e-mail and send it to us.

    Thanks is advance.

    #10791

    BARBARA

    Participant

    I know this is an old ticket, but I am experiencing this issue too. I have tried the prescribed fix above with no luck. Here is the Activation Response I am getting.</p><br />
    <p>”Activation technical information<br /><br />
    Target url: https://webshoplogic.com/?wc-api=am-software-api&email=EMAILREMOVED.COM&licence_key=KEYREMOVED;request=activation&product_id=Woocommerce+Custom+Tabs+PRO&instance=HHFVOPGjn8W8&platform=aup.xzw.mybluehost.me&software_version=1.0.29<br /><br />
    Response: {“code”:”100″,”error”:”Cannot activate API Key. No API resources available.”,”success”:false,”data”:{“error_code”:”100″,”error”:”Cannot activate API Key. No API resources available.”},”api_call_execution_time”:”0.068998 seconds”}”</p><br />
    <p>Bill, the Developer working for the original purchase.

    • This reply was modified 1 month, 1 week ago by BARBARA. Reason: Removal of Key
    • This reply was modified 1 month, 1 week ago by WebshopLogic.

    #10795

    WebshopLogic

    Keymaster

    Dear Barbara,
    We can’t find your order for this name. Please email us the order number or email address or username you used to place your order so we can we can see if there was any technical problem with the license key.
    Thanks,
    Peter Rath
    WebshopLogic

Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.