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Keymaster
Hi,
There would be many reasons why not related items are displayed.
Please see “What causes that related items do not appear?” question in the faq here: http://webshoplogic.com/product/wp-related-items-pro-wri-wordpress-plugin/#tab-faq&nc
(We have refreshed it now.)
If you could not resolve the problem, please give us temporary admin account to your site (you can send the account information to info@webshoplogic.com), and we examine what is the reason of it.
Peter