Sorry for the late answer.
We don’t have this problem, maybe there is a problem with your website, maybe a plugin or theme conflict.
Please temporarily deactivate all your plugins and switch to a standard theme (e.g. Storefront theme by WooCommerce) and see if the problem is fixed.
Then switch back to your original theme and activate all the plugins one by one and see which one causes the problem again. This way you can find the cause of the collision.
If you find it, please let us know what caused the problem.