Woo Upgrade Breaks Plugin

Home Page Forums WooCommerce Custom Tabs Woo Upgrade Breaks Plugin

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  • #7349

    James

    Participant

    I upgraded WooCommerce to 3.2.1 and now my custom tab content does not appear on the product pages — on the page editor in the dashboard or on the front end. (The content is still there in the “Custom Fields” area of the page editor, but it’s clearly not the same as before.)

    The most current version (1.0.23) of WooCommerce custom tabs is installed.

    I understand that this could be caused by another plugin conflict, but I don’t have a development/test site for this client, so I can’t really run tests.

    #7377

    WebshopLogic

    Keymaster

    Hi James!

    We have not realized the problem with WooCommerce 3.2.1.

    You can check plugin conflict only if you disable other plugins on the site. If you do not have separate test site, you can use an “under construction” plugin that makes unavailable the site for several minutes.

    If you have more questions do not hesitate to contact us.

    Best Regards,
    Peter Rath
    WebshopLogic

    #7387

    James

    Participant

    I took your advice and disabled every plugin except for WooCommerce and WooCommerce Custom Tabs. I also disabled all of my theme customizations and even went as far as to try the generic 2017 theme. The custom tabs do not appear. The default ones (“Description” and “Additional Information”) do, but not our user-defined ones.

    #7388

    James

    Participant

    FYI…

    
    ### WordPress Environment ###
    
    Home URL: https://finisjhung.com
    Site URL: https://finisjhung.com
    WC Version: 3.2.1
    Log Directory Writable: ✔
    WP Version: 4.8.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.31
    PHP Post Max Size: 8 MB
    PHP Time Limit: -1
    PHP Max Input Vars: 1000
    cURL Version: 7.54.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.36
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.2.1
    WC Database Prefix: wp_
    Total Database Size: 75.96MB
    Database Data Size: 56.36MB
    Database Index Size: 19.60MB
    wp_woocommerce_sessions: Data: 3.81MB + Index: 0.13MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.03MB + Index: 0.04MB
    wp_woocommerce_order_items: Data: 0.56MB + Index: 0.24MB
    wp_woocommerce_order_itemmeta: Data: 7.50MB + Index: 2.26MB
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    quickbooks_config: Data: 0.00MB + Index: 0.00MB
    quickbooks_log: Data: 3.90MB + Index: 2.41MB
    quickbooks_oauth: Data: 0.00MB + Index: 0.00MB
    quickbooks_queue: Data: 0.26MB + Index: 0.09MB
    quickbooks_recur: Data: 0.00MB + Index: 0.00MB
    quickbooks_ticket: Data: 1.18MB + Index: 1.02MB
    quickbooks_user: Data: 0.00MB + Index: 0.00MB
    wp_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB
    wp_cleantalk_sfw: Data: 0.03MB + Index: 0.05MB
    wp_cleantalk_sfw_logs: Data: 0.00MB + Index: 0.00MB
    wp_commentmeta: Data: 0.08MB + Index: 0.07MB
    wp_comments: Data: 1.85MB + Index: 0.76MB
    wp_gf_addon_feed: Data: 0.00MB + Index: 0.00MB
    wp_groups_capability: Data: 0.01MB + Index: 0.02MB
    wp_groups_group: Data: 0.00MB + Index: 0.00MB
    wp_groups_group_capability: Data: 0.00MB + Index: 0.01MB
    wp_groups_user_capability: Data: 0.00MB + Index: 0.01MB
    wp_groups_user_group: Data: 0.10MB + Index: 0.32MB
    wp_hugeit_lightbox: Data: 0.00MB + Index: 0.00MB
    wp_itsec_lockouts: Data: 0.00MB + Index: 0.01MB
    wp_itsec_log: Data: 1.68MB + Index: 0.31MB
    wp_itsec_temp: Data: 0.07MB + Index: 0.05MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_login_log: Data: 0.10MB + Index: 0.02MB
    wp_mail_bank: Data: 0.02MB + Index: 0.00MB
    wp_nextend_smartslider_layouts: Data: 0.00MB + Index: 0.00MB
    wp_nextend_smartslider_sliders: Data: 0.00MB + Index: 0.00MB
    wp_nextend_smartslider_slides: Data: 0.01MB + Index: 0.00MB
    wp_nextend_smartslider_storage: Data: 0.04MB + Index: 0.01MB
    wp_options: Data: 2.71MB + Index: 0.12MB
    wp_pmxe_exports: Data: 0.06MB + Index: 0.00MB
    wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB
    wp_pmxe_posts: Data: 0.02MB + Index: 0.01MB
    wp_pmxe_templates: Data: 0.00MB + Index: 0.00MB
    wp_postmeta: Data: 14.98MB + Index: 5.65MB
    wp_posts: Data: 7.97MB + Index: 0.56MB
    wp_rg_constantcontact: Data: 0.00MB + Index: 0.00MB
    wp_rg_form: Data: 0.00MB + Index: 0.00MB
    wp_rg_form_meta: Data: 0.04MB + Index: 0.00MB
    wp_rg_form_view: Data: 1.57MB + Index: 0.88MB
    wp_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB
    wp_rg_lead: Data: 0.64MB + Index: 0.08MB
    wp_rg_lead_detail: Data: 0.59MB + Index: 0.78MB
    wp_rg_lead_detail_long: Data: 0.04MB + Index: 0.00MB
    wp_rg_lead_meta: Data: 0.00MB + Index: 0.00MB
    wp_rg_lead_notes: Data: 0.10MB + Index: 0.04MB
    wp_signups: Data: 0.00MB + Index: 0.00MB
    wp_termmeta: Data: 0.01MB + Index: 0.02MB
    wp_terms: Data: 0.02MB + Index: 0.04MB
    wp_term_relationships: Data: 0.08MB + Index: 0.18MB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.02MB
    wp_usermeta: Data: 5.12MB + Index: 2.51MB
    wp_users: Data: 0.38MB + Index: 0.34MB
    wp_vimeography_gallery: Data: 0.00MB + Index: 0.00MB
    wp_vimeography_gallery_meta: Data: 0.00MB + Index: 0.00MB
    wp_vimeography_pro_meta: Data: 0.00MB + Index: 0.00MB
    wp_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB
    wp_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB
    wp_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB
    wp_wc_points_rewards_user_points: Data: 0.17MB + Index: 0.24MB
    wp_wc_points_rewards_user_points_log: Data: 0.33MB + Index: 0.22MB
    wp_woocommerce_shipping_table_rates: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_shipping_methods: Data: 0.00MB + Index: 0.00MB
    wp_woo_export_xls_archive: Data: 0.00MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    acf: 2
    attachment: 1477
    follow_up_email: 2
    homepage-slides: 1
    it_bb_audio: 15
    it_ex_abandond_email: 1
    it_exng_varnt_preset: 5
    nav_menu_item: 40
    page: 80
    post: 164
    product: 108
    product_tabpage: 8
    product_variation: 168
    revision: 1292
    rp_shop_giftcard: 4
    shop_coupon: 21
    shop_order: 2383
    shop_order_refund: 3
    slide: 15
    slides: 10
    wc_zapier_feed: 2
    widget_content: 10
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (39) ###
    
    Gravity Forms: by rocketgenius – 2.2.5
    Advanced Custom Fields: by Elliot Condon – 4.4.12
    WooCommerce Blacklister: by Aelia (Diego Zanella) – 0.8.6.150612 – Not tested with the active version of WooCommerce
    Finis Jhung Audio Blocks: by  –
    Check Email: by Chris Taylor – 0.5.5
    Anti-Spam by CleanTalk: by СleanTalk  – 5.78
    Export Users Data to CSV for MS Excel: by Penzin Konstantin – 1.0.0
    Finis Jhung Extensions: by James Did It! – 1.0
    Font Awesome 4 Menus: by New Nine Media – 4.7.0
    Gravity Forms Constant Contact Add-On: by Katz Web Services
    Inc. – 2.2.2
    
    Gravity Forms Placeholder Add-On: by Able Engine
    William Wilkerson – 1.1.0
    
    Gravity Forms Dropbox Add-On: by rocketgenius – 2.0
    Gravity Forms User Registration Add-On: by rocketgenius – 3.7
    Groups WooCommerce: by itthinx – 1.11.3 – Not tested with the active version of WooCommerce
    Groups: by itthinx – 2.3.0
    Login With Ajax: by Marcus Sykes – 3.1.7
    Mailgun: by Mailgun – 1.5.8.5
    P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.3.9
    Product Country Restrictions: by Bizilica – 0.4.1 – Not tested with the active version of WooCommerce
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.3.1
    ShiftNav Pro - Responsive Mobile Menu: by Chris Mavricos
    SevenSpark – 1.5.1.1
    
    Vimeography Pro: by Dave Kiss – 1.1.1
    Vimeography: by Dave Kiss – 1.5.3
    Aelia Foundation Classes for WooCommerce: by Aelia – 1.8.9.170629 – Not tested with the active version of WooCommerce
    Webgility: by Webgility – v331 – Not tested with the active version of WooCommerce
    WooCommerce Constant Contact: by SkyVerge – 1.8.0 – Not tested with the active version of WooCommerce
    Woocommerce Custom Tabs: by WebshopLogic – 1.0.23 – Not tested with the active version of WooCommerce
    WooCommerce Dynamic Pricing: by Lucas Stark – 3.0.9 – 3.1.1 is available – Not tested with the active version of WooCommerce
    WooCommerce Authorize.Net AIM Gateway: by SkyVerge – 3.11.3 – 3.12.1 is available – Not tested with the active version of WooCommerce
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.3 – Not tested with the active version of WooCommerce
    WooCommerce Name Your Price: by Kathy Darling – 2.5.5 – 2.6.0 is available – Not tested with the active version of WooCommerce
    WooCommerce Points and Rewards: by WooCommerce – 1.6.4 – 1.6.7 is available – Not tested with the active version of WooCommerce
    WooCommerce Product Search: by itthinx – 1.10.0 – Not tested with the active version of WooCommerce
    SOD QuickBooks Connector for WooCommerce: by 61 Extensions – 1.3.18 – Not tested with the active version of WooCommerce
    WooCommerce Store Credit: by WooCommerce – 2.1.8 – 2.1.10 is available – Not tested with the active version of WooCommerce
    WooCommerce Table Rate Shipping: by WooCommerce – 3.0.4 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.2.1
    WP All Export: by Soflyy – 1.1.5
    WP Featherlight: by WP Site Care – 1.2.0
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #19 - /shop/
    Cart: #20 - /cart/
    Checkout: #21 - /checkout/
    My account: #22 - /my-account/
    Terms and conditions: #1609 - /terms-of-service/
    
    ### Theme ###
    
    Name: Finis Jhung
    Version: 1.0.0
    Author URL: http://jamesdidit.net/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: finis-jhung/woocommerce/checkout/thankyou.php
    finis-jhung/woocommerce/emails/customer-invoice.php
    finis-jhung/woocommerce/loop/sale-flash.php
    finis-jhung/woocommerce/single-product/add-to-cart/external.php
    finis-jhung/woocommerce/single-product/meta.php
    finis-jhung/woocommerce/single-product/price.php
    finis-jhung/woocommerce/single-product/product-image.php
    finis-jhung/woocommerce/single-product/sale-flash.php
    finis-jhung/woocommerce/single-product/share.php
    finis-jhung/woocommerce/single-product/short-description.php
    finis-jhung/woocommerce/single-product/title.php
    
    ### Authorize.Net AIM ###
    
    Environment: Production
    Debug Mode: Save to Log
    

    #7392

    WebshopLogic

    Keymaster

    Do you use Lite or Pro version?

    If you use Lite version please enter your tab name into ‘Name of your tab’ field of WooCommerce Custom Tabs settings page, lite version displays only this tab!
    (I suggest to deselect “Enable evaluation of multiple tab administration” checkbox, to switch on evaluation functions that is not displayed on front end in the Lite version. You can find more information about this in the documentation: https://webshoplogic.com/products/wordpress_plugins/woocommerce-custom-tabs-lite-plugin/#tab-faq )

    If you use Pro version I have not got enough information to find out what is the problem.

    #7406

    James

    Participant

    I am using the pro version. There is no longer a settings page for WooCommerce Custom Tabs (unless it’s moved), nor are there rich text editors for tabs on the product pages.

    I am attaching a screenshot of the wordpress dashboard.

    Attachments:

    You must be logged in to view attached files.

    #7408

    WebshopLogic

    Keymaster

    WooCommerce Custom Tabs menu item is not inside WooCommerce menu section, but in the Settings menu section. It is the third menu item on the back on your screenshot:
    Settings / WooCommerce Custom Tabs

    #7409

    James

    Participant

    AHA! So some progress (thank you). I don’t know why or how, but somewhere along the way, I’d downgraded to the Lite version. I reinstalled the pro, and all is repaired. Thanks.

    #7410

    WebshopLogic

    Keymaster

    I’m happy that the problem is solved. Thanks for the feedback.

    #7842

    appjetty

    Participant

    There is an error showing in Woocommerce tabs So it needs to be checked out and update it. And sometimes under construction plugins prooves the best for that. Else its really effective and superb plugin just need some updates and chenges.

    #7861

    420KushClean

    Participant

    i owned this plugin Version 1.0.23

    then i upgraded woocommerce

    now my tabs are gone
    so i repurchased and downloaded 1.0.24 and still not working

    #7889

    WebshopLogic

    Keymaster

    What is the exact problem? Do you lite Lite or Pro version? Do you use Pro or Lite tabs? Please send a screenshot about the problem.
    The plugin works properly with the latest WordPress and WooCommerce versions: WordPress 4.9.4, WooCommerce 3.3.1

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