Tab not appearing on products in selected category

Home Page Forums WooCommerce Custom Tabs Tab not appearing on products in selected category

This topic contains 4 replies, has 2 voices, and was last updated by  WebshopLogic 1 year, 10 months ago.

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  • #8488


    James

    Participant

    I hadn’t looked at this in awhile, but my client emailed me that a tab had disappeared. He was right.

    I set up a tab to display in a specific product category, but it doesn’t. When I check “show for all products,” the tab appears, but it’s (obviously) not relevant.

    I have looked at my account and don’t see a license key, nor do I see a place on my site’s dashboard to add a license key. If I have to purchase another license, I understand that, as my purchase is about four years old. (Order #1401) But it’s unclear to me whether this is a subscription or a one-time purchase.

    Thank you for your help.

    #8489


    James

    Participant

    
    ### WordPress Environment ###
    
    Home URL: https://finisjhung.com
    Site URL: https://finisjhung.com
    WC Version: 3.4.3
    Log Directory Writable: ✔
    WP Version: 4.9.7
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    WP Cron: ✔
    Language: en
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    WC Database Prefix: wp_
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (45) ###
    
    Advanced Custom Fields: by Elliot Condon – 4.4.12
    WooCommerce Blacklister: by Aelia (Diego Zanella) – 0.8.6.150612 – Not tested with the active version of WooCommerce
    Finis Jhung Audio Blocks: by  –
    Anti-Spam by CleanTalk: by СleanTalk  – 5.98
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    Woocommerce Custom Tabs PRO: by WebshopLogic – 1.0.25 PRO – Not tested with the active version of WooCommerce
    WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.6 – Not tested with the active version of WooCommerce
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    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.4 – Not tested with the active version of WooCommerce
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    WooCommerce Points and Rewards: by WooCommerce – 1.6.13 – Not tested with the active version of WooCommerce
    WooCommerce Product Search: by itthinx – 2.3.0 – Not tested with the active version of WooCommerce
    WooCommerce Store Credit: by WooCommerce – 2.1.16 – Not tested with the active version of WooCommerce
    WooCommerce Table Rate Shipping: by WooCommerce – 3.0.9 – Not tested with the active version of WooCommerce
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    WP Featherlight: by WP Site Care – 1.2.0
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    ### Settings ###
    
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    Force SSL: ✔
    Currency: USD ($)
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    Cart: #20 - /cart/
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    ### Theme ###
    
    Name: Finis Jhung
    Version: 1.0.0
    Author URL: http://jamesdidit.net/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
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    ### Authorize.Net AIM ###
    
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    #8505


    WebshopLogic

    Keymaster

    Hi James,

    It was a one time purchase. You ordered this product 4 years ago, when there were no licenses yet.
    You may use this product without license since then, and you can download the latest versions from My Account menu if webshoplogic.com site.
    If you send me screenshots about the tab type settings and the appropriate product settings, we’ll see what the problem might be.

    Peter

    #8506


    James

    Participant

    Thank you. I made a little video of my screen so that you could see everything…
    https://www.dropbox.com/s/z6wx84z3om0t02h/WooCommerce%20Tabs.mov?dl=0

    What the video shows:

    • The tab “what is streaming” is enabled for products with the category “Streaming”
    • It does not appear in a product with this category
    • I am updated to the latest version

    The attached image shows the settings.

    Thank you for your help!

    Attachments:

    You must be logged in to view attached files.

    #8575


    WebshopLogic

    Keymaster

    This should work.
    I tested a similar case when the middle level of the 3-level category was set for the product and the tab type also, and this worked for me without any problem.

    I suspect that something has changed on your site, which made this problem. At this moment I did not find any problem in our plugin (using in a standard environment). Maybe there is a plugin conflict on your site.
    Can you test that if you deactivate all other plugins (except WooCommerce), is there a problem?

    One more question: on the product edit page of this product in “Streaming” category, can you see the editor field of “what-is-streaming” tab? (I suppose it is empty, but is this field shown or is not?)

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