05/10/2016 at 08:10
tab content BREAKS CHROME
takes forevere to load on iphone safari
please Help us05/10/2016 at 08:11
05/10/2016 at 08:12
- This reply was modified 3 years, 11 months ago by WebshopLogic.
we had to disable it to stop getting phone calls from customers06/10/2016 at 07:45
What do you mean that breaks Chrome? Is there any error message? Please also see the console of Chrome, if there any error message there (using ctrl+shift+j).
This can be a site specific problem, thus we have to see it to be able to help you (a test site is also good for us, where the problem can be seen)
Maybe there is a plugin or theme conflict on your site.
It can be useful if you temporarily try the plugin with another theme, and disable all the other plugins to find out if there are any theme or plugin collusion.
webshopLogic06/10/2016 at 09:06
we will leave it up for 24 hours06/10/2016 at 09:07
the plugin is activated and waiting for you to check it out
:D07/10/2016 at 08:32
Thanks for the test environment.
We can find the cause of the problem.
As we can see, on your site the normal WooCommerce templates are overriden, and the applied custom template does not use the same css class convention than the original WooCommerce template.
Namely it does not contain the wc-tabs class, and it is needed our plugin to work correctly.
The original WC template contains this line:
<ul class="tabs wc-tabs">
Your template contains the following line instead:
In wp-content/plugins/woocommerce-custom-tabs-pro/js/wct-single-product.js file you can find the following lines:
//On descendants of .wc-tabs class should not been active this function, because it caused infinite loop. if($(e.target).closest('.wc-tabs').length) return;
Please edit this file, and insert the following lines below the above mentioned lines:
if($(e.target).closest('.woocommerce-tabs').length) return; if($(e.target).closest('.wc-tabs-wrapper').length) return;
If this solve the problem, please let us know, and we will insert these lines into the next version. Since then you can use the plugin with the modification that you made.17/10/2016 at 08:09
If the site has a custom tab template that does not contain all of the standard WooCommerce html classes, this problem is occurred.
We modified the plugin not to be sensitive to this.
Please update to version 1.0.22, and check if the issue is solved.
(The new version can be downloaded from My Account menu of webshoplogic.com)
- You must be logged in to reply to this topic.