Very slow tab content loading

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This topic contains 13 replies, has 7 voices, and was last updated by  WebshopLogic 7 months, 1 week ago.

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • #3305

    James
    Participant

    my site is using the tabs plugin here:
    http://germanlightproducts.com/products/glp/atom-series/x4-atom-white/

    For some reason it seem that every time a user clicks on a tab, it takes a good 7 ti 10 seconds to go to that tabs content, it used to be instantaneous. Ive tried to use a cache plugin, Ive tried to make sure I have the latest version and Ive tried disabling other plugins. Have others encountered this issue before?

    • This topic was modified 11 months, 1 week ago by  WebshopLogic.
    #3306

    David
    Participant

    I’m currently experiencing the same issue and it definitely seems to be the plugin. I just updated our site to WC 2.6 and prior to that we had no issues. It seems to only have happened since the latest WC update. We use WP Rocket for caching and it still happens even with caching. Gotta imagine WC changed how tabs get hooked in or something that is causing some issues with the tabs plugin. Any fix for this planned?

    #3323

    WebshopLogic
    Keymaster

    Thank you for let us know this problem.
    There is a JavaScript conflict with WC 2.6.
    We try to solve it, and issue a new release soon.

    #3325

    WebshopLogic
    Keymaster

    The problem is fixed in version 1.0.20 of Woocommerce Custom Tabs PRO.

    #3326

    David
    Participant

    That’s great to hear. When will the update be released?

    #3329

    WebshopLogic
    Keymaster

    The fixed version has been issued.
    You can use the “update now” link in the “Installed Plugins” menu of your WP Admin area if your plugin license key is activated, or you can download the new version from “My Account” menu of webshoplogic.com

    #3456

    Mark
    Participant

    Hi, I have just upgraded to version 1.0.21 and the tabs are still very slow, I am using WC 2.6.1, Thanks

    #3963

    WebshopLogic
    Keymaster

    Hi Mark,

    Sorry for the late answer, but unfortunately we miss this post.

    If the problem still exists, can you give us the url of your site to see the problem?

    Thanks,
    Peter

    #4192

    Giamile
    Participant

    Hi i have the same problem in this site
    e89.it

    version plugin Versione 1.0.18 PRO

    Thanks

    #4193

    WebshopLogic
    Keymaster

    Hi,

    The problem is solved in v1.0.20.
    If you use v1.0.18, please upgrade it. You can download the last version in My Account menu of webshoplogic.com

    Thanks,
    Peter

    #4223

    Dominique
    Participant

    Very slow for me two with WP 4.6.1, WC 2.6.4 and your version 1.0.21…

    Any solution? I have tested the lite version 1.8 and all works good but I need the pro version.

    BR

    #4252

    WebshopLogic
    Keymaster

    Hi Dominique

    Please send us your site url, where we can see the problem.

    Thanks,
    Peter Rath
    WebshopLogic

    #4568

    Edmondo
    Participant

    Hi all,
    I’m still experiencing this issue with:
    WP: 4.6.1
    WC: 2.6.4
    WCT PRO: 1.0.21

    here you can find a page with the issue.
    http://www.innviaggithailandia.com/shop/bali-indonesia/bali-classica/

    There is a script timeout.
    Can you please help solving that?

    • This reply was modified 7 months, 1 week ago by  WebshopLogic.
    #4584

    WebshopLogic
    Keymaster

    Hi,

    On your site there is a custom tab template, and this does not contain all of the standard WooCommerce html classes.
    We modified the plugin not to be sensitive to this.

    Please update to version 1.0.22, and check if the issue is solved.
    (The new version can be downloaded from My Account menu of webshoplogic.com)

    Thanks,
    Peter Rath
    WebshopLogic

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